How can we help you?

Most transfers are delivered within minutes. Mobile wallet deliveries (MonCash, NatCash, M-Pesa) typically arrive in under 2 minutes. Bank deposits can take 1–2 hours. You will receive a push notification and email when the funds are delivered.

GJ charges a simple flat fee: $1.99 for transfers up to $99, $2.99 for $100–$499, $3.99 for $500–$999, and $4.99 for $1,000+. There are no hidden fees. The exchange rate shown is the rate you get.

Select Haiti as the destination country and choose MonCash as the delivery method. Enter your recipient's Digicel/MonCash mobile number. The funds will appear in their MonCash wallet within minutes of your transfer being processed.

Yes! Canadian senders can use Interac e-Transfer to fund transfers to Haiti, Africa, Asia, Latin America, and the Caribbean. Select Canada as your sending country and Interac as your payment method. A flat fee of CAD $2.99 applies.

Identity verification (KYC) is required by US and Canadian law for money transfer services. It protects you and your recipients from fraud. The process takes under 3 minutes and only needs to be done once. We use Persona for secure verification.

Unverified accounts can send up to $999/day. After completing full identity verification, the limit increases to $10,000/day and $50,000/month. Business accounts have higher limits — contact us for details.

Most "Pending" statuses resolve within 30 minutes. If your transfer has been pending for more than 2 hours, please contact our support team via live chat or email with your Transfer ID (found in your transaction history).

You can cancel a transfer within 30 minutes of submission as long as it has not yet been paid out. Go to Transactions, find the transfer, and click "Cancel." After payout, cancellation is not possible. Contact support immediately if you need help.